Legal · Your data
1.1 When you disconnect, we delete the access token at once, so we can no longer read data from that account. Data already fetched is handled as in section 4.
2.1 Instagram app: Profile → menu (☰) → Settings and activity → Website permissions → Apps and websites → Active → select Signal Crew → Remove.
2.2 Facebook: Menu → Settings & privacy → Settings → Apps and websites (in some versions under Your activity, or Business integrations) → find Signal Crew → Remove.
2.3 Menu names can change when Meta updates its apps. If you cannot find the option, search "Apps and websites" in settings, or disconnect from within Signal Crew as in section 1.
2.4 Removing Signal Crew in Meta's settings stops our access. It does not delete data we already hold. To delete that, follow section 3.
3.1 Choose one:
3.2 If you email from a different address, we will need to verify that the Account is yours before deleting it.
3.3 If you have unpaid available earnings, request a final payout first (the minimum payout is waived for a final payout). Pending earnings still in their hold period will be paid after the hold if approved, unless you tell us you do not want them.
| Deleted | Kept because the law requires it |
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4.1 Retained records are kept only for as long as the law requires (see the Privacy Policy), are not used for any other purpose, and are then deleted.
4.2 We will also tell our service providers to delete your data. Campaign posts you published stay on your own social accounts; delete them there if you wish, unless a campaign brief you accepted requires them to stay live for a set period.
5.1 We acknowledge your request within 24 hours where possible and complete deletion within 30 days.
5.2 When done, we email you a confirmation with a reference code. Quote that code if you contact us about the request.
5.3 Once deleted, your Account cannot be restored. You may apply again later as a new applicant.
5.4 Questions or complaints: see Grievances & Contact.