Legal · Complaints

Grievances & Contact

Version 1.0 · Effective 26 October 2026 · Draft for legal review

In short. Email the Grievance Officer, Signal Crew, at crew@signalhouse.co.in. We acknowledge within 24 hours and aim to resolve within 15 days. For personal data complaints, if you are not satisfied, you can go to the Data Protection Board of India.

1. Who to contact

Item	Details
Grievance Officer	Grievance Officer, Signal Crew
Email	crew@signalhouse.co.in
Post	Grievance Officer, Signal Crew, VATSALAYA RASA PRIVATE LIMITED, WZ-1324, Rani Bagh, Pitampura, Delhi 110034
Company	VATSALAYA RASA PRIVATE LIMITED, CIN U85306DL2024PTC425706

1.1 The same email works for general questions, campaign or payout issues, data requests and formal complaints. Put "Grievance" in the subject line for a formal complaint.

2. What you can complain about

How we handle your personal data, or a data request you made (Digital Personal Data Protection Act, 2023);
Content on the Platform, or our decision to remove content or suspend your Account;
Application, campaign, view-count or payout decisions;
Conduct of our staff, clients or other members;
Any breach of our Terms or other policies.

3. What to include

Your name and the email registered on your Account;
What happened, with dates;
Campaign name, post links, payout reference or deletion reference code, if relevant;
Screenshots or other evidence;
What outcome you are asking for.

3.1 We may ask you to confirm your identity before we discuss Account or personal data matters.

4. How fast we respond

Step	Timeline
Acknowledgement	Within 24 hours of receipt
Resolution of a complaint	Within 15 days of receipt
Complaint about content that exposes someone's private area, shows nudity or a sexual act, or impersonates a person (including morphed images)	Action within 24 hours
Other requests to remove unlawful content	Within 72 hours
Personal data rights requests (access, correction, erasure, nomination)	Aim within 15 days; never later than the period set by the DPDP Rules (90 days)

4.1 These timelines follow rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended in 2022, and Rule 14 of the Digital Personal Data Protection Rules, 2025. We follow these timelines voluntarily, whether or not they strictly apply to the Platform, because members deserve quick answers.

4.2 If we need more information, the clock pauses until you reply. We will explain our decision and the reasons in writing.

5. If you are not satisfied

5.1 Personal data: after using this grievance process, you may complain to the Data Protection Board of India under section 13(3) of the Digital Personal Data Protection Act, 2023, through the means the Board provides.

5.2 Content moderation decisions: where the IT Rules apply, you may appeal a Grievance Officer's decision to the Grievance Appellate Committee set up by the Government of India, within 30 days of receiving it.

5.3 Other disputes: the dispute process in section 16 of our Terms of Use applies.

5.4 Signal Crew is free for members and is a work platform, not a consumer purchase. If you are a consumer with a complaint about a product promoted in a campaign, contact that brand, or the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in).

6. Report fraud or impersonation

6.1 We never charge members any fee. If someone asks you to pay to join Signal Crew, claims to be our staff, or offers "guaranteed" campaigns, report it to crew@signalhouse.co.in. For cyber fraud, you can also call 1930 or report at cybercrime.gov.in.